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Avaya

Why Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including nearly 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large.

Avaya’s unique combination of communications applications, software and services help companies simplify complex communications and work with existing technologies from other vendors, enabling customers to unlock value and potential from their network. And by embedding communications into the very business processes of an enterprise, we help to improve the way organizations work - making people more productive, processes more intelligent and customers more satisfied.

Drawing on a rich heritage of enterprise telephony and mastery of IP-based technologies, we help customers to grow revenue, lower risk, reduce costs and achieve superior business results. As a leader in IP telephony, we help customers to realize business value and create competitive advantage by driving the integration of communications and business applications across any network and device.

Recognized Leader Avaya consistently is recognized as a global leader by industry and technology experts and has achieved worldwide leadership positions in the following:
No. 1 in Worldwide Enterprise Telephony¹
No. 1 in Worldwide IP Telephony
No. 1 in IP Telephony in Europe, Middle East and Africa³
No. 1 in Contact Centers Agents Worldwide, 2006⁴
No. 1 in U.S. CPE Maintenance Services⁵
Additionally, Gartner places Avaya in the Leaders Quadrant based on its completeness of vision and ability to execute:
Leaders Quadrant in Gartner Magic Quadrant for Corporate Telephony, North America, 2007⁶
Leaders Quadrant in Gartner Magic Quadrant for Corporate Telephony, Europe, Middle East and Africa, 2007⁷
Leaders Quadrant in Gartner Magic Quadrant for Corporate Telephony, Asia/Pacific, 2007⁸
Leaders Quadrant in Gartner Magic Quadrant for Contact Center Infrastructure, North America, 2007⁹
Leaders Quadrant in Gartner Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2007¹⁰

Avaya IP Office
Avaya IP Office is a total solution for voice and data communications, messaging and customer management. Avaya IP Office relies on IP (Internet Protocol) technology to deliver more functionality at a lower cost. This in turn allows businesses of all sizes to better connect with customers, employees and colleagues and to simplify communications and to save time and money through conferencing, networking, VoIP (Voice over IP) and more. Avaya IP Office works with and for businesses of all sizes with a wide variety of needs, challenges, business processes and budgets. Avaya IP Office helps your organization:

Lower monthly costs.
Lower the cost of a variety of other resources including time
Allow employees to be fully connected and accessible from the office, from home and from the road.
Administer day-to-day tasks related to information and communications – easier than ever before.

Click here to download the Avaya IP Office brochure.

Avaya Communications Manager

Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. Avaya Communication Manager software is the open, highly-reliable and extensible IP Telephony foundation for enterprises of all sizes – from fewer than 100 users to the tens of thousands on a single system and to more than one million users on a single network.

Runs on a variety of Linux-based media servers, providing centralized call control for a resilient, distributed network of media gateways and a wide range of analog, digital and IP-based communication devices.
Several advanced applications built-in, including mobility applications, call center features, advanced conference calling, and E911 capabilities.
Provides the capability for many enterprises to flatten, consolidate and extend their enterprise communications networks, resulting in reduced Total Cost of Ownership (TCO), improved customer service and greater competitiveness.